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- Decisions is an award-winning solution for Microsoft Teams and Office 365. With Decisions, users improve meeting collaboration, engagement and productivity with the in-app agenda builder, Teams in-meeting extensions, secure voting, minutes templates, task management and more. Leverage Decisions before, during and after the meeting to save time, eliminate redundancy, and increase productivity.
- Jun 15, 2020 Pricing: Troop gives you all the Microsoft Teams' paid features at the most competitive price in the market. Starting at $1 per user per month, it's the cheapest remote collaboration tool you'll come across.
- If the user doesn't yet have a license for Teams as part of their organization's Microsoft 365 plan, they will be routed to the Microsoft Teams Exploratory experience for free until next agreement anniversary or renewal on or after January 2021. Learn more about Microsoft Teams Exploratory experience.
What are add-on licenses?
Add-on licenses are licenses for specific Microsoft Teams features. They give you the flexibility to add features only for users in your organization who need them. To add a feature, buy one add-on license for each user who will use it.
Understanding Microsoft Teams calling plan pricing When it comes to enabling calls to regular phones in Microsoft Teams – Microsoft 365 Business customers have two options, the first of these options is to use Microsoft Calling plans. 'Awesome communication app for the workplace!' Overall: Overall, I love using Teams every day for.
What features can I get with add-on licenses?
Here's a list of features that you can add with Teams add-on licenses. The add-on licensing options available to you depend on the Microsoft 365 or Office 365 plan you have.
| Feature | Description | Small business (<300 users) | Large business (>300 users) |
| Microsoft 365 Business Voice | Business Voice is a telephony solution designed for small and medium businesses of up to 300 users that bundles Phone System, Audio Conferencing, a Domestic Calling Plan, and more. Phone System capabilities that you'll get include voicemail, caller ID, call park, call forwarding, auto attendants, and call queues. To find out whether Business Voice is available in your country or region, see Country and region availability for Business Voice. For pricing info, see Pricing for Business Voice. | ✓ | |
| Audio Conferencing | Sometimes people in your organization will need to use a phone to call in to a Teams meeting instead their computer. Set up Audio Conferencing for users who schedule or lead meetings. To find out whether Audio Conferencing is available in your country or region, see Country and region availability for Audio Conferencing and Calling Plans. For pricing info, see Pricing for Audio Conferencing. If you're a small or medium-sized business with up to 300 users and you currently don't have Audio Conferencing licenses, you can get Audio Conferencing free for one year. Starting October 1, 2020, the free Audio Conferencing offer is available to users who have Microsoft 365 Business Basic, Business Standard, Business Premium, Enterprise E1, or Enterprise E3 licenses. To learn more, see Set up Audio Conferencing for small and medium businesses. | ✓ | ✓ |
| Toll free numbers | If you want toll-free numbers for Audio Conferencing, auto attendants, or call queues, you must set up Communications Credits. | ✓ | ✓ |
| Phone System | Phone System is a hosted telephone service that gives you call control and Private Branch Exchange (PBX) capabilities, with options for connecting to the Public Switched Telephone Network (PSTN). Phone System features include cloud voicemail, caller ID, call park, call forwarding, auto attendants, call queues, call transfer, caller ID, and more. To learn more, see Here's what you get with Phone System. For pricing info, see Pricing for Phone System. | ✓1 | ✓ |
| Calling Plans | If you want users to be able to call phone numbers outside your organization, get a Calling Plan. There are Domestic Calling Plans and Domestic and International Calling Plans. For pricing info, see Pricing for Calling Plans. | ✓1 | ✓ |
| Microsoft Teams Rooms | Microsoft Teams Rooms isn't an add-on, but a feature that brings video, audio, and content sharing to conference rooms. See Teams Meeting Room Licensing. | ✓ | ✓ |
| Advanced Communications | Advanced Communications includes advanced meetings customization and tools to manage your organization's communication policies. Additional features include custom branded meeting lobby to tailor your meetings, and tools to monitor, track, and analyze data on users and devices. | ✓ | ✓ |
1 If you're a small or medium-sized business who has a Microsoft 365 Enterprise plan, you can still buy add-on licenses for these voice features, however, we recommend that you consider a Microsoft 365 Business plan and Business Voice.
What voice features are available with my plan?
See what add-on licenses you need to get voice features in Teams, depending on the plan you have.
Depending on the voice features that you want, we recommend comparing whether it's more cost effective for you to switch to a plan that includes those features. For example, for most large organizations, buying a bundle of software in a Microsoft 365 Enterprise plan will result in lower overall cost. Typically, when you buy several add-on licenses individually instead of as part of a plan, you may end up with a higher combined cost.
If you're a small or medium-sized business (less than 300 users), you have four ways to get voice features:
- Buy a Microsoft 365 Business plan and Microsoft 365 Business Voice.
- Buy an Enterprise E1 or E3 plan and Microsoft 365 Business Voice.
- Buy an Enterprise E1 or E3 plan and add voice features individually.
- Buy an Enterprise E5 plan, which includes voice features.
For Microsoft 365 Business Voice, you have two options to choose from:
- Microsoft 365 Business Voice with a Calling Plan: Get this if you want all phone number management and billing to be handled by Microsoft.
- Microsoft 365 Business Voice without a Calling Plan (Direct Routing): Get this if you want all phone number management and billing to be handled by your third-party telephone provider. You'll need to set up and deploy Direct Routing to connect your on-premises Session Border Controllers (SBCs) to Microsoft 365 or Office 365.
To learn more, see What do I need to buy to use Microsoft 365 Business Voice?.
Here's a summary based on licensing plan.
| Small business (<300 people) | |||||
|---|---|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||||
| Microsoft 365 Business Basic Microsoft 365 Business StandardMicrosoft 365 Business Premium | Microsoft 365 Business Voice International Calling Plan (optional)Communication Credits | Or | Microsoft 365 Business Voice without calling plan Audio Conferencing Communication Credits | Or | Audio Conferencing Communication Credits |
| Microsoft 365 Enterprise E1/E3 Office 365 Enterprise E1/E3 Microsoft 365 F3 Office 365 F3 Microsoft 365 F1 | Microsoft 365 Business Voice International Calling Plan (optional)Communication Credits | Or | Microsoft 365 Business Voice without calling plan | Or | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
| Microsoft 365 Enterprise E5 Office 365 Enterprise E5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
If Audio Conferencing isn't supported in your country or region, you have the option to get a Microsoft 365 Enterprise E5 without Audio Conferencing plan or an Office 365 Enterprise E5 without Audio Conferencing plan.
If you already have a Microsoft 365 Enterprise or Office 365 Enterprise plan, you can still buy add-on licenses for individual voice features. However, you have the option to switch to a Microsoft 365 Business plan and Microsoft 365 Business Voice. In some cases, depending on the features that you want, it might be more cost effective to get a Microsoft 365 Business plan with Microsoft 365 Business Voice.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
If you're a large business or enterprise organization (more than 300 users), you have two ways to get voice features:
- Buy an Enterprise E1 or E3 plan and add voice features individually.
- Buy an Enterprise E5 plan, which includes voice features.
Here's a summary, based on licensing plan.
| Enterprise business (>300 people) | |
|---|---|
| Base plan | Voice calling and conferencing options |
| Microsoft 365 Enterprise E1/E3 Office 365 Enterprise E1/E3 Microsoft 365 F3 Office 365 F3 Microsoft 365 F1 | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
| Microsoft 365 Enterprise E5 Office 365 Enterprise E5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
If Audio Conferencing isn't supported in your country or region, you have the option to get a Microsoft 365 Enterprise E5 without Audio Conferencing plan or an Office 365 Enterprise E5 without Audio Conferencing plan.
To learn more, see Microsoft 365 Enterprise plans and Office 365 Enterprise plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
For schools and other academic organizations, you have three ways to get voice features.
- Buy an EDU A1 or A3 plan and Microsoft 365 Business Voice.
- Buy an EDU A1 or A3 plan and add voice features individually.
- Buy an EDU A5 plan, which includes voice features.
Here's a summary, based on licensing plan.
| Education | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 Enterprise A1 or A3 Office 365 Education A1 or A3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Education A1 or A3 Office 365 Education A1 or A3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Education A5 Office 365 Education A5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 Education and Office 365 Education plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
For US government organizations (GCC only), there are three ways to get voice features.
- Buy a GOV G1 or G3 plan and Microsoft 365 Business Voice.
- Buy a GOV G1 or G3 plan and add cloud voice features individually.
- Buy a GOV G5 plan, which includes voice features.
Here's a summary, based on licensing plan.
| Government | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 GOV G1 or G3 Office 365 GOV G1 or G3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 GOV G1 or G3 Office 365 GOV G1 or G3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
| Microsoft 365 GOV G5 Office 365 GOV G5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 Government and Office 365 Government plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
If you're a nonprofit organization, you have four ways to get voice features.
- Buy a Microsoft 365 Nonprofit Business Basic or Microsoft 365 Nonprofit Business Standard plan and Microsoft 365 Business Voice.
- Buy a Nonprofit E1 or E3 plan and Microsoft 365 Business Voice.
- Buy a Nonprofit E1 or E3 plan and add voice features individually.
- Buy a Nonprofit E5, which includes voice features.
Here's a summary, based on licensing plan.
| Nonprofits | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 Nonprofit Business Basic Microsoft 365 Nonprofit Business Standard | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Nonprofit E1 or E3 Office 365 Nonprofit E1 or E3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Nonprofit E1 or E3 Office 365 Nonprofit E1 or E3 Microsoft 365 F3 Office 365 F3 | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | ||
| Microsoft 365 Nonprofit E5 Office 365 Nonprofit E5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 and Office 365 Nonprofit offers.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
Trial offers for licensing plans
In response to an increased need for people to work remotely (or work from home), Microsoft has several free Teams trial offers for government, educational, and non-profit organizations. Trials are available for these plans:
- Office 365 Enterprise E1 trial (discontinued as of July 1, 2020), E3 trial, and E5 trial
- Office 365 Education A1 trial
- Office 365 Government G1 trial (discontinued as of July 1, 2020)
To sign up for a trial offer, see Sign up for a trial offer.
| Enterprise business (>300 people) | |
|---|---|
| Base plan | Voice calling and conferencing options |
| Microsoft 365 Enterprise E1/E3 Office 365 Enterprise E1/E3 Microsoft 365 F3 Office 365 F3 Microsoft 365 F1 | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
| Microsoft 365 Enterprise E5 Office 365 Enterprise E5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
If Audio Conferencing isn't supported in your country or region, you have the option to get a Microsoft 365 Enterprise E5 without Audio Conferencing plan or an Office 365 Enterprise E5 without Audio Conferencing plan.
To learn more, see Microsoft 365 Enterprise plans and Office 365 Enterprise plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
For schools and other academic organizations, you have three ways to get voice features.
- Buy an EDU A1 or A3 plan and Microsoft 365 Business Voice.
- Buy an EDU A1 or A3 plan and add voice features individually.
- Buy an EDU A5 plan, which includes voice features.
Here's a summary, based on licensing plan.
| Education | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 Enterprise A1 or A3 Office 365 Education A1 or A3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Education A1 or A3 Office 365 Education A1 or A3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Education A5 Office 365 Education A5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 Education and Office 365 Education plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
For US government organizations (GCC only), there are three ways to get voice features.
- Buy a GOV G1 or G3 plan and Microsoft 365 Business Voice.
- Buy a GOV G1 or G3 plan and add cloud voice features individually.
- Buy a GOV G5 plan, which includes voice features.
Here's a summary, based on licensing plan.
| Government | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 GOV G1 or G3 Office 365 GOV G1 or G3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 GOV G1 or G3 Office 365 GOV G1 or G3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
| Microsoft 365 GOV G5 Office 365 GOV G5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 Government and Office 365 Government plans.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
If you're a nonprofit organization, you have four ways to get voice features.
- Buy a Microsoft 365 Nonprofit Business Basic or Microsoft 365 Nonprofit Business Standard plan and Microsoft 365 Business Voice.
- Buy a Nonprofit E1 or E3 plan and Microsoft 365 Business Voice.
- Buy a Nonprofit E1 or E3 plan and add voice features individually.
- Buy a Nonprofit E5, which includes voice features.
Here's a summary, based on licensing plan.
| Nonprofits | |||
|---|---|---|---|
| Base plan | Voice calling and conferencing options | ||
| Microsoft 365 Nonprofit Business Basic Microsoft 365 Nonprofit Business Standard | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Nonprofit E1 or E3 Office 365 Nonprofit E1 or E3 Microsoft 365 F3 Office 365 F3 | Microsoft 365 Business Voice 1 International Calling Plan (optional) Communication Credits | Or | Microsoft 365 Business Voice without Calling Plan1 |
| Microsoft 365 Nonprofit E1 or E3 Office 365 Nonprofit E1 or E3 Microsoft 365 F3 Office 365 F3 | Audio Conferencing Phone System Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits | ||
| Microsoft 365 Nonprofit E5 Office 365 Nonprofit E5 | Domestic Calling Plan Domestic and International Calling Plan (optional) Communication Credits |
1 Only available for organizations with fewer than 300 users.
To learn more, see Microsoft 365 and Office 365 Nonprofit offers.
Note
If you need to use a third-party telephone service, Direct Routing is deployed in your organization, or if Calling Plans aren't available in your country or region, you need to use Direct Routing for voice features.
Trial offers for licensing plans
In response to an increased need for people to work remotely (or work from home), Microsoft has several free Teams trial offers for government, educational, and non-profit organizations. Trials are available for these plans:
- Office 365 Enterprise E1 trial (discontinued as of July 1, 2020), E3 trial, and E5 trial
- Office 365 Education A1 trial
- Office 365 Government G1 trial (discontinued as of July 1, 2020)
To sign up for a trial offer, see Sign up for a trial offer.
Trial offers for voice features
Here's a summary of voice feature trial offers.
| Trial Offers | |
|---|---|
| Voice calling and conferencing options | Description |
| Microsoft 365 Business Voice Trial | Shows you the features for domestic voice calling, audio conferencing, and advanced voice features like auto attendants and call queues. |
| Microsoft 365 Business Voice Trial Microsoft 365 Domestic and International Calling Plan Trial | Show you the features for domestic and international voice calling, audio conferencing, and advanced voice features like auto attendants and queues. |
| Microsoft 365 Domestic Calling Plan trial | Show you the features for domestic voice calling. |
| Microsoft 365 Domestic and International Calling Plan Trial | Show you the features for domestic and international calling. |
| Microsoft 365 Audio Conferencing trial | Shows you the feature for audio conferencing. |
| Microsoft 365 Phone system - Virtual user | Shows you the advanced voice features like auto attendants and call queues. |
| Common Area Phone Trial | Shows you the features for common area phones. |
Microsoft Teams Pricing And Plans
Your base plan doesn't have to be a trial offer to use any of these trials for voice features. You can use a Microsoft 365 Business plan or an Enterprise, Government, Education, or Nonprofit plan with any of the trial offers for voice features. To see available trial offers and add-ons, in the Microsoft 365 admin center, go to Billing > Purchase services, select Other categories that might interest you, and then select Add-ons.
For each these voice and conferencing options, Communications Credits are required if you have toll-free numbers or if you need to add additional minutes for users to dial out from meetings or for users to make domestic and international PSTN calls.
Also, check out:
- Teams Exploratory experience - currently there are no trial offers for voice features for use with the Teams Exploratory experience.
- Microsoft Phone System - Virtual User license
How To Pay For Microsoft Teams
Need help?
Need to talk to someone about the add-on options? Contact support for business products - Admin Help.
Microsoft Teams Pricing Tiers
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